About these terms
Whiiso is operated by Global Wave Technologies, Lagos, Nigeria ("Whiiso", "we", "us"). Contact support@whiiso.com about the service, these terms, a complaint or a payment. These terms, our Privacy Policy and Community Guidelines apply to your use of Whiiso. By creating an account or using the service, you agree to these terms. If you do not agree, do not use the service.
Eligibility and your account
You must be at least 18 years old and legally able to enter a binding agreement. Provide accurate information, keep your credentials secure and tell us promptly if your account is compromised. Do not impersonate anyone, create deceptive accounts or use another person’s account without authorisation. An organisation’s representative must have authority to act for it.
What Whiiso provides
Whiiso helps people discover opportunities, share posts, join communities, message each other, take part in live rooms, tip creators and book calls. Creators and community hosts are responsible for describing and delivering their own offers accurately. A listing, recommendation or verification badge is not a guarantee of employment, income, professional qualification or a particular result. Check an offer and its provider before committing money or sharing sensitive information.
Your content and intellectual property
You retain ownership of content you own. By uploading it, you grant Whiiso a non-exclusive, royalty-free licence to store, reproduce, format, display and transmit it only as needed to operate, secure and provide the features you use, consistent with the audience and access settings you choose. This licence does not transfer ownership. It ends when the content is removed from our systems, except for copies reasonably retained for legal, security or dispute purposes and content already shared with other users. Obtain the necessary rights and permissions before uploading someone else’s work, image or private information. Whiiso’s branding, software and original platform material remain ours or our licensors’.
Acceptable use and safety
Follow Nigerian law and our Community Guidelines. Do not use Whiiso for scams, unlawful financial schemes, impersonation, harassment, exploitation, discriminatory abuse, unlawful threats, privacy violations, copyright infringement or security attacks. Do not scrape private data, evade access controls, manipulate engagement or distribute malicious software. Community rules may add reasonable requirements, but cannot override these terms or your legal rights.
Prices, payments and tips
Review the service description, creator or host, total price, currency, billing period and any disclosed charges before confirming payment. Prices are in Nigerian naira unless checkout clearly states otherwise. Payment services may be supplied by Paystack, Flutterwave or another provider identified at checkout under its own terms and privacy notice. Access depends on server-side payment confirmation; a receipt or screenshot alone does not establish payment. A tip is voluntary support and does not buy a promised service unless expressly stated. A checkout marked Test is a simulation and does not create real withdrawable funds. Whiiso is not a bank, deposit-taking institution or investment provider.
Community membership and bookings
A paid membership covers the period displayed when you purchase it. Monthly community membership is renewed manually unless you separately and expressly authorise an offered recurring arrangement. We will not treat continued use as permission for automatic charges. An expired paid period may pause access; payment and membership records can remain for reconciliation and dispute handling. For calls and other bookings, check the date, time zone, duration, deliverables and cancellation terms before paying. Hosts must disclose relevant restrictions and notify you about material changes or unavoidable delays.
Cancellations, refunds and payment problems
Contact the creator or host and support@whiiso.com with the transaction reference, date, amount and reason for your request. Do not send a card PIN, password or one-time code. We will review duplicate charges, unauthorised transactions, non-delivery, cancellations and services that materially differ from their description, and arrange the remedy due through the relevant provider. Refund timing depends on the payment provider and bank; we will communicate the outcome and available next steps. Under the Federal Competition and Consumer Protection Act 2018, applicable rights include reasonable cancellation of advance bookings, subject only to a reasonable cancellation charge where lawful, and remedies for deficient services. No cancellation fee applies where the Act prohibits it, including qualifying death or hospitalisation cases. A creator’s refund wording or a "no refunds" statement does not remove mandatory consumer rights. A voluntary tip does not guarantee a change-of-mind refund, but fraud, mistakes and statutory rights can still be reviewed.
Moderation, restrictions and appeals
We may review reports, remove content or restrict accounts to address breaches, unlawful activity, security risks or harm. Where appropriate and lawful, we will give a reason and an opportunity to respond; urgent safety or legal action may require immediate restriction. Email support@whiiso.com with the account or content identifier, decision and reasons for your appeal. We will consider relevant context and correct errors. Do not evade an active restriction. Restriction does not automatically cancel a lawful refund or other accrued right.
Copyright notices
Send copyright complaints to support@whiiso.com, identifying the work, the allegedly infringing content and its Whiiso URL or identifier, your contact details and your authority to act. Include the statements and sworn declaration required for a notice under section 54 of Nigeria’s Copyright Act 2022. We handle valid notices, counter-notices and repeat-infringer cases under that Act, including notice to the uploader and removal or restoration where required. Do not submit knowingly false complaints.
Availability and responsibility
We take reasonable care in providing Whiiso but cannot promise uninterrupted access, that every user statement is accurate or that third-party systems will always be available. Keep copies of content important to you. We are responsible to the extent required by applicable law; nothing here excludes liability for fraud, wilful misconduct or any liability or consumer remedy that cannot legally be excluded. You remain responsible for your unlawful conduct and for the content and services you supply.
Leaving Whiiso and your information
You may stop using Whiiso at any time. For account closure or erasure, contact support@whiiso.com from the email linked to your account, or use an available account tool. We may verify your identity and explain records that must be retained for a lawful reason. The Privacy Policy explains data handling and your rights. Stopping use or closing an account does not by itself reverse a completed payment or end an outstanding dispute.
Changes and disputes
Nigerian law governs these terms, subject to any mandatory protections that apply to you. Please first contact support@whiiso.com so we can try to resolve a concern. This does not prevent a complaint to the Federal Competition and Consumer Protection Commission, the Nigeria Data Protection Commission or a competent court or regulator. We will publish updated terms with an effective date and provide appropriate notice of material changes. A change will not retrospectively remove rights relating to an existing purchase. If a provision is unenforceable, the remaining provisions continue so far as lawful.